Refund Policy

Thank you for choosing reusable cotton pads from www.thewashableglow.com. We are committed to ensuring your complete satisfaction with your purchase. Below are our refund policies to provide you with clear guidance.

1. Refund Policy

   If you are not satisfied with your purchase, you are entitled to a refund within 30 days of receiving your product. Please note that the following circumstances do not apply to refunds:

   The product has been used or damaged.

   The product packaging has been opened (applicable only to unused, unopened products).

2. Refund Request Process

   To request a refund, please follow the steps below:

   Contact Us: Please contact our Customer Service team within 30 days by email at thermodynamics@thewashableglow.com, stating your refund request and the corresponding order number.

   Returning Products: After we confirm your refund request, please return the unused product to us along with the original packaging. The return address will be provided in the confirmation email. You are responsible for the return shipping costs.

   Refund Processing: Once we receive the returned product and confirm its eligibility for a refund, we will process the refund within 5 business days. Refunds will be credited to your original payment method.

3. Exchange Policy

   If you would like an exchange, you can request a refund following the refund process above and then reorder the product of your choice.

4. Important Notes

   We recommend using tracked shipping to ensure we receive your return.

   Please retain the return shipping label for easy tracking.

5. Contact Us

   If you have any questions or need assistance regarding our refund policy, please feel free to contact our customer service team. We are happy to assist you.

   Email: thermodynamics@thewashableglow.com

Thank you for your trust and support of www.thewashableglow.com! We hope our products will enhance your beauty experience.