Welcome to www.thewashableglow.com! To help you better understand our reusable cotton pads and related services, we’ve compiled some frequently asked questions and their answers. If you don’t find the information you need here, please feel free to contact us.
What is our product?
Our reusable cotton pads are eco-friendly, washable, and reusable, designed to reduce the use of single-use products and protect the environment. They are suitable for all skin types and can be used for makeup removal, cleansing, and applying skincare products.
How do I clean my reusable cotton pads?
After use, you can soak the cotton pads in water with a small amount of mild detergent and gently wash them. You can also wash them in the washing machine, preferably using a mesh bag to protect them. After washing, let them air dry.
How long does it take to process your order?
We typically process and ship your order within 1-3 business days of receiving it. Shipping times vary by destination; you can check the estimated delivery time when placing your order.
How do I request a refund?
If you are not satisfied with your purchase, please contact us by email at thermodynamics@thewashableglow.com within 30 days of receipt and follow our refund policy. Please be sure to include your order number and relevant information when requesting a refund.
How can I contact customer service?
You can contact us by email at thermodynamics@thewashableglow.com. We will respond as quickly as possible during business hours.
Do you ship internationally?
Yes, we ship internationally. Shipping costs and estimated delivery times are displayed during checkout. Please note that some regions may incur additional customs duties or import fees, which are the responsibility of the buyer.
Is your website secure?
We take user privacy and security very seriously. Our website uses SSL encryption to ensure the security of your personal and payment information.
Where can I find more information about our products?
You can find detailed information about each product on our website, including its materials, features, and instructions. If you have any further questions, please feel free to contact us.
Can I modify or cancel my order?
Once an order has been confirmed and is processing, you cannot modify or cancel it online. If you need to modify or cancel your order, please contact us via email as soon as possible and we will do our best to assist you.
What are the benefits of subscribing to our newsletter?
By subscribing to our newsletter, you will be the first to receive information on the latest product releases, special offers, and special pricing. In addition, subscribers will receive exclusive access to special offers and promotions.
Thank you for your interest in www.thewashableglow.com! We look forward to providing you with quality products and services.
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