Shipping Terms

Thank you for choosing www.thewashableglow.com to purchase our reusable cotton pads! Below are detailed shipping information; please read carefully before placing your order.

1. Shipping Area

   We offer two shipping options:

   European Shipping: We ship to all European countries.

   International Shipping: We also ship to destinations outside of Europe.

2. Shipping Time

   European Shipping:

   Standard shipping time is 5 business days, but this varies by country and region.

   International Shipping:

   Standard international shipping time is 11 business days, but this varies by destination.

   Please note that these shipping times are estimates and may be delayed due to weather, holidays, and customs inspections.

3. Shipping Costs

   Shipping costs will be calculated at checkout based on the shipping method and delivery address you select. All costs will be calculated in the currency displayed during order confirmation.

4. Partnered Courier Companies

   We work with several reputable courier companies to ensure your package arrives safely and quickly. We primarily use the following couriers for shipping:

   DHL

   UPS

   FedEx

   GLS

   We select the appropriate courier for shipping based on the order processing and destination.

5. Tracking Your Order

   Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your package on the courier’s website.

6. Duties and Import Fees

   International shipments may incur additional duties, taxes, or other import fees, which are the responsibility of the customer. Please consult the regulations in your country or region before placing an order.

7. Problems

   If you encounter any problems during shipping (such as delays, damage, or loss), please contact us immediately via email at thermodynamics@thewashableglow.com. We will do our best to provide support and solutions.

Thank you for choosing www.thewashableglow.com! Please feel free to contact us with any questions or further information.